Terms and Conditions


By authorising Family Tree Researchers to carry out the research, you agree to these terms and conditions which form the contract between Family Tree Researchers and yourself.

Assessment and Research

We provide a free initial assessment of the family line(s) that you wish us to research and then we advise you of the likelihood of a successful outcome. It is very unusual that we are not able to go ahead with the research but should we decide that the records available to us will limit the research to such an extent that it would be impossible to provide a worthwhile report, then we will advise you and discuss the other options available.

Once the decision is made to go ahead with the research we require payment of a non-refundable deposit before we will continue with further research. Payment can be made by cheque, bank transfer or by debit or credit card using the PayPal gateway.

Completion of Research

When we have completed the research we will produce the documentation. This will be delivered to you electronically to the email address you have supplied unless you have purchased an upgrade package such as a CD or presentation folder. For all orders, we will require your full postal address and contact details. We will require payment in full of outstanding fees before we will release any reports, presentation folders, CDs or other documentation relating to the research.

Gift Certificates

Our Gift Certificates expire on the date displayed at the bottom of the certificate or one year from the date of issue whichever is the longer.

Errors and Omissions

Please note that surviving records are often misleading or inaccurate.

Many historical records are illegible with varying degrees of clarity of handwriting, multiple spellings of surname and variations can result in a variety of errors. Some electronic databases often contain erroneous transcriptions of original text. So, for these reasons, all family tree research projects are susceptible to the occasional inaccuracy. We do our very best to make every reasonable effort to verify the findings of the research, however, we cannot guarantee the accuracy of the findings where evidence is unreliable or contradictory.

Should you believe there is a mistake in any of our research then please contact us so that we can, at our discretion, carry out further research to rectify the error. If errors or omissions are discovered after the work has been submitted to the customer, due to additional research being carried out by other parties, we cannot be held responsible for those errors or omissions.

If any errors or omissions are discovered as a result of misinformation provided by the customer, we will be pleased to arrange for editing and where applicable re-printing of relevant documents for an additional fee.

Family Tree Researchers do not undertake work involving heir searches or any work where there are disputes regarding descendants of any deceased person. We will not be liable for any work undertaken where this situation has not been disclosed or mentioned prior to the research being undertaken.

Refund of Payments Made

The deposit is non-refundable. The final payment is made at the completion of the research work and therefore considered payment for all services rendered and for purchase of certificates. This payment is also non-refundable.

This Contract has been devised under English Law and is governed by the UK Court jurisdiction only.

Payment Terms

Payment of invoices must be made within 14 (fourteen) days from the date of issue of the invoice. Failure to pay on time may result in additional charges.


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