Privacy

This Privacy Notice explains the types of personal data we may collect about you when you interact with Family Tree Researchers. It also explains how Family Tree Researchers will store and handle that data and keep it safe.

We are registered on the Data Protection Register at ICO – Registration Number: ZA019021. Please contact the Data Controller at this email address: datacontroller@familytreeresearchers.co.uk

The following information should answer any questions you have but if not, please do get in touch with us.

It’s likely that we’ll need to update this Privacy Notice from time to time. Please come back and check it whenever you wish.

We rely upon the following legal bases:

In specific situations, we can collect and process your data with your consent.

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Contractual obligations

When you contact us to carry out research services we will ask you for your contact name, address, telephone number and email address to enable us to communicate with you.

We may also collect details of your family such as dates of birth, marriage and death to enable us to enter this into the tree and report (if you require photos to be added to the documents then this will include facial images). We will also collect information on your ancestors who may still be living e.g. parents, grandparents or even great grandparents. If you believe a relative may not want their details included, then it is your responsibility to check with them first before you send the details to us. Please note that this information is not mandatory, it is your choice as to whether you require these details included in the final documents.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us that requires a physical delivery such as a family tree chart, we will collect your address details to deliver your purchase and pass them to our courier.

Legal compliance
If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting Family Tree Researchers to law enforcement .

Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

When do we collect your personal data?
  • When you redeem Gift Vouchers from Family Tree Researchers on the phone or online.
  • When you purchase a product or service by phone or online.
  • When you contact us by any means with queries, complaints etc.
  • When you comment on or review our products and services.
  • When you fill in any forms either online or written.
  • When you interact with us on social media. We will use your social media username.
  • Details of your interactions with us through online or by telephone call.
  • Details of your visits to our website, and which site you came from to ours.
  • Information gathered by the use of cookies in your web browser. Learn more about how we use cookies.
  • Payment card information.
  • Your comments and product reviews.
  • We collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, and any search terms you entered. This enable us to deliver the best possible web experience to our visitors.
Data Sharing - Who do we share your data with?

When you commission Family Tree Researchers to carry out research services for you, we will only send the documents to you. We will not send them to anyone else. In cases where you are making a purchase on behalf of another person e.g. in the form of a Gift certificate, then we will only communicate and send the documents to that person.

We will never pass or sell your personal data to third parties.

We will, with your permission and consent, publish anonymised testimonials should you feel that you want to write one for the services we have provided. Should you wish to have the testimonial removed then please contact us and we will remove it for you.

Retaining your Data

We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.

The data we have collected from you during the course of the project will be retained until the project is completed. Unless you request otherwise, we will retain all the project data for a period of up to five years.

Use of our website

We secure access to all transactional areas of our website using ‘https’ technology.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. More information can be found on our Cookie Policy Page.

How your personal data will be used and why
  • To process any orders that you make by using our website. We won’t be able to process your order and comply with our legal obligations if we don’t collect your personal data during checkout. For example, your details may need to be passed to a third party to deliver the product.
  • On the basis of our contractual and legal obligations to you and our legitimate interests in providing you with a service and understanding how we can improve our service based on your experience, we may keep a record of queries and complaints to help with any future communication with us and to demonstrate how we communicated with you throughout.
  • To send you communications required by law or which are necessary to inform you about our changes to any services we provide to you. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
  • For example, when a court order is submitted to share data with law enforcement agencies or a court of law, we would need share the data to comply with our contractual or legal obligations.

We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will be deleted.

The GDPR provides the following rights for individuals:

You have the right to request:

  • Access to the personal data we hold about you. In the first instance this will be free of charge. Subsequent and repeated request may be charged.
  • Any correction of your personal data when incorrect, incomplete or out of date.
  • Erasure, restriction or suppression of all your personal data that we hold.
  • Your personal data to obtain and reuse for your own purposes.
  • That we stop using your personal data for reasons connected to your individual situation.
  • That we stop the use of your personal data for direct marketing activity through all channels, or selected channels.

If we choose not to action your request we will explain to you the reasons for our refusal.

This notice was updated on 2nd May 2018