Terms and Conditions

Last updated November 2010

Assessment and Research

We provide a free initial assessment of the family line/s that you wish us to research and then we advise you of the likelyhood of a successful outcome. It is very unusual that we are not able to go ahead with the research but should we decide that the records available to us will limit the research to such an extent that it would be impossible to provide a worthwhile report, then we will advise you and discuss the other options available.

Once the decision is made to go ahead with the research we require full payment before we will continue with further research. Payment can be made by cheque, bank transfer or by credit card using the PayPal gateway.

Completion of Research

When we have completed the research we will produce the documentation. This will be delivered to you electronically to the email address you have supplied unless you have purchased an upgrade package such as  CD or bound book. In which case we will require your full postal address.

Errors and Ommissions

Please note that surviving records are often misleading or inaccurate.

Many historical records are illegible with varying degrees of clarity of handwriting, multiple spellings of surname and variations can result in a variety of errors. Some electronic databases often contain erroneous transcriptions of original text.

So, for these reasons, all family tree research projects are susceptible to the occasional inaccuracy. We do our best to make every reasonable effort to verify the findings of the research, however, we cannot guarantee the accuracy of the findings where evidence is unreliable or contradictory.

Should you believe there is a mistake in any of our research then please contact us so that we can, at our discretion, carry out further research to rectify the error. If errors or omissions are discovered after the work has been submitted to the customer, due to additional research being carried out by other parties, we cannot be held responsible for those errors or omissions.

If any errors or omissions are discovered as a result of misinformation provided by the customer, we will be pleased to arrange for editing and where applicable re-printing of effected documents for an additional fee.

Copyright

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