FAQs

How far back can you trace my ancestors?

Research will depend upon the survival and availability of records. Some records go back as early as the 1500s but most research gets back to the early 1800s or late 1700s.

 

What do I need to give you to start the research?

We will need some basic information to enable us to start researching your family tree. For instance, the names of your grandparents and the places where they may have lived. Other information such as approximate dates of birth or marriage and if possible where these events may have taken place are helpful pieces of information but not essential.

Do I get the certificates that you have bought for the research?

Where we need to buy certificates, we charge these to you at cost. The certificates are scanned and emailed to you and are included on the CD ROM if this option is taken up. If you wish to have the original certificate posted to you we charge a postage fee relevant to the number of certificates requested.

What happens if you are unable to complete the research or can't find my family?

Our preliminary research based on your initial enquiry will enable us to determine whether there is likely to be any problems. If this is the case then we will refund your money but we must retain £36 to cover our research  time. However, this is unlikely and we are confident that we will be able to provide you with a fully researched Family Tree.

How do I order from you?

We will establish your requirements via email or telephone and once we are clear on what you want, we will send you an invoice for agreed amount. We can accept Credit Card payments via PayPal or cheques via the post.